FAQs
We’ve compiled answers to the most common questions our customers ask.
If you don’t find your answer here, feel free to contact us anytime.
1. Where is CareAvenue based?
CareAvenue is proudly based in the United States, and all orders are shipped from within the country.
2. Do you ship internationally?
No. At the moment, we ship only within the United States.
3. How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery time depends on your location, but most orders arrive within 3–7 business days after shipment.
4. How much does shipping cost?
Shipping costs are calculated automatically at checkout based on your order total, delivery address, and selected shipping method.
5. How can I track my order?
Once your order has shipped, tracking details will be provided so you can monitor your shipment until delivery.
6. What is your return policy?
We accept returns within 30 days of delivery for unopened and unused items in their original packaging.
Please review our Return & Refund Policy for complete details and conditions.
7. How do I start a return?
To begin a return, contact us with your order number and reason for return. Our support team will guide you through the next steps.
8. Can I cancel my order?
Yes, orders can be canceled if they have not yet shipped. Once an order is shipped, cancellations are no longer possible, and the return process will apply after delivery.
9. What payment methods do you accept?
We accept all major credit and debit cards, along with other secure payment options available at checkout.
10. How can I contact you?
📧 Email:
📍 Address: 5267 Barker Cypress Road, Ste Unit 84, Houston, Texas 77084